Return and Replacement Policy

At Vedsaa, we strive to ensure that our customers are satisfied with their purchase. We offer product replacements only in the following cases:

• Wrong Product: If you receive a product different from what you ordered.

• Damaged Product: If the product is received in a completely damaged condition.

Conditions for Return:

• The product must be unused, undamaged, and in its original packaging.

• Returns are accepted only within 7–10 days of delivery.

• Any missing items, wrong products, or excess charges must be reported within 24 hours of delivery.

Important Note:

• Individual products from combo kits cannot be returned or canceled.

• Returns are only accepted for products purchased directly from the official Vedsaa website: https://vedsaa.com/.

• Products purchased from third-party websites or physical stores are not eligible for return.

Return Process:

• To initiate a return, please fill out the Returns Form available in the ‘My Account’ section on our website.

• Alternatively, you can contact customer support at support@vedsaa.com.

• Please allow 1–2 weeks for the return to be processed. Our team will review and notify you via call or email once the process is complete.

• Once the return product is received and verified, replacement product shipping will be processed within 2 days and delivered within 7–10 business days.

Terms and Conditions:

• All returned items must be accompanied by a copy of the original invoice.

• Each product can only be replaced once.

• Shipping costs and COD convenience fees are non-refundable.

• Opened or used products will not be replaced. For extreme cases, contact our customer service team.

• If your return complies with our policy, you can replace the product for one of same or lesser value (no refund for the difference). If the replacement exceeds the original product’s value, the difference must be paid.

• Product color may vary slightly due to screen settings—please allow for minor visual differences.

Refund Timeline:

• Refunds will be credited within 7–10 working days, depending on your bank or payment method.

Returns Will Not Be Accepted If:

• The product is damaged due to misuse or overuse.

• The product is returned without original packaging, including price tags, labels, freebies, or accessories.

• The serial number has been tampered with.

• The product is defective but not covered under the manufacturer’s warranty.

• The product is used or altered.

• The return request is made after 7–10 business days from delivery.

• The product is a free item or promotional gift.

• The return involves a single item from a combo or kit.

Refund Methods:

• For prepaid orders (via Credit/Debit Card or Net Banking), the refund will be credited to the original payment method.

• For Cash on Delivery (COD) orders, refunds will be processed via cheque, NEFT, UPI, or bank deposit in the billing name used during the order.

• COD charges and shipping fees are non-refundable.